Customer Feedback on Healthcare Facility

Several customers have expressed satisfaction with the service provided by this healthcare facility. The positive aspects highlighted include:

• The nursing staff's attentiveness and willingness to go above and beyond for patient needs.
• Friendly and efficient staff who ensure appointments proceed on time.
• Physicians, like Tori, who are described as kind, caring, and thorough in their approach to patient care.
• Effective follow-up communication from physicians to monitor patient progress post-appointment.

While there are positive remarks, some customers have reported negative experiences, which include:

• Difficulty in reaching the facility via phone, with recommendations given to visit in person for better service.
• Instances of staff being described as rude and unhelpful, particularly in urgent situations.
• Concerns regarding the handling of parental rights during minor appointments, leading to discomfort and dissatisfaction.

Recommendations for Improvement

Feedback suggests potential areas for improvement:

• Enhancing the phone communication system to improve responsiveness to inquiries and appointment scheduling.
• Training staff to be more empathetic and supportive, particularly during urgent or sensitive situations.
• Providing clear explanations and documentation regarding procedures and legal requirements to ensure transparency and comfort for parents.

Overall, while many customers appreciate the care and professionalism of the medical staff, there's a need for better communication and customer service to address the concerns raised by some patrons.