Customer Feedback on Termin8 Pest Control Services

Customers have shared their experiences with Termin8, highlighting both positive and negative aspects of the service. Feedback suggests a mix of satisfaction with service quality and some concerns regarding communication.

Positive Experiences

• Al, a service provider, is praised for being friendly, detail-oriented, and thorough in handling pest control concerns. Long-standing loyalty is shown with customers being with the service for over 5 years.
• Termin8 is recognized for effective pest control, maintaining homes pest-free, and is highly recommended by satisfied customers.
• The company is noted for its quick response time, friendly service, and excellent customer service from the office staff.
• Leadership is applauded for integrity and valued work ethics, contributing to a positive service experience.

Areas for Improvement

• Communication issues are highlighted, particularly regarding appointment scheduling. Customers express concerns about technicians being sent without prior notice, complicating arrangements when pets are present.
• Dissatisfaction with office communication regarding contract details, with customers finding it unprofessional and leading to decisions not to renew services.

Overall, while the service quality and team professionalism are well-regarded, enhancing communication and scheduling practices could improve customer satisfaction further.