Customer Feedback on Carpet and Tile Cleaning Services

• Anthony's work is praised for its quality, especially in cleaning carpets, grout, and tile.
• Freddy's cleaning services have left customers impressed with the results, noting a significant improvement in grout cleanliness and an overall fresh smell in their homes.
• The Carpet Heroes have been commended for their ability to make old and stained carpets look brand new.
• Customers appreciate the professionalism and care shown during the cleaning process.
• Anthony is noted for being responsive and accommodating to customer schedules.
• The use of Venmo as a payment option is positively highlighted for convenience.

• One customer mentioned dissatisfaction with water being left on the floor after cleaning.
• Feedback indicates a concern regarding incomplete grout repair services and a lack of responsibility taken for missing grout areas.
• Tardiness was noted in one instance, with Anthony arriving two and a half hours late.

Overall Recommendations

Feedback suggests that The Carpet Heroes, particularly Anthony and Freddy, deliver high-quality cleaning services that significantly enhance the appearance and cleanliness of carpets and tiles. Their professionalism and customer service are frequently praised. However, customers should be aware of potential issues such as water residue post-cleaning and scheduling delays.

Conclusion

The Carpet Heroes are highly recommended for those seeking thorough cleaning services, with many customers expressing satisfaction with the transformation of their carpets and tiles. To maximize customer satisfaction, addressing minor concerns related to water residue and punctuality may be beneficial.