Customer Feedback on Legal Services

Customers have shared varied experiences with different law firms. The feedback highlights both positive and negative aspects of the services provided, offering insights into customer satisfaction and dissatisfaction.

• The team led by Attorney Tate was praised for their remarkable service in a divorce case.
• Customers appreciated the availability and support from team members Amanda, Kendra, Irelyn, Crystal, and Cassie.
• The team was described as strong, confident, knowledgeable, and compassionate.
• Clients expressed gratitude for the team's efforts in ensuring the safety and unity of their family.
• Deborah Fujiwara from Grey Legal Group, APC was highlighted for her professionalism, responsiveness, and effective guidance during the trial process.
• Her demeanor during trial was commended for reducing client anxiety and inspiring confidence.

• A customer reported dissatisfaction with a law firm for charging nearly $9000 without completing any substantial work on a custody case.
• There were allegations of negligence, as opposing counsel was not served, leading to case delays.
• Issues were raised regarding the firm’s focus on financial gain over client concerns.
• A client experienced confusion and miscommunication due to improper handling of attorney substitution.
• Jennifer Judkins, "Director of Operations," was criticized for unprofessional behavior at a networking event.
• A customer was frustrated with Grey Legal Group, APC for setting appointments with non-attorney staff instead of the promised attorney consultation.

Conclusion

Feedback suggests that while some firms and attorneys receive high praise for their professionalism and dedication, there are significant concerns about others regarding service quality, communication, and value for money. Customers are advised to thoroughly research and evaluate legal services to ensure they meet their specific needs.