Customer Feedback Summary

Customers have shared their experiences at this facility, highlighting both positive and negative aspects. The reviews focus on staff interactions, treatment quality, and the overall environment.

• Customers praise the staff for being compassionate, gentle, caring, understanding, and friendly.
• Many reviewers note the facility's cleanliness and neatness.
• The teamwork and work ethic of the staff are described as outstanding.
• Specific staff members, including Renee, Michelle, Cameron, Marcy, and Abe, receive special recognition for their excellent service.
• The rehabilitation team, led by Marcy, is commended for keeping patients healthy, active, and able to enjoy life.
• Renee is appreciated for her role in managing insurance and ensuring a welcoming atmosphere.
• Cameron is noted for his humor and wit, adding to the positive experience.

• Some feedback suggests issues with unhelpfulness and lack of knowledge from certain staff members.
• There are mentions of unprofessional behavior from the front desk worker.
• Complaints include incompetence from one of the physical therapists, leading to disappointment and frustration.

Overall Impression

While the majority of feedback is highly positive, with many customers expressing gratitude and satisfaction with the service received, there are isolated reports of negative experiences, particularly related to staff professionalism and knowledge. The facility is generally recommended for its exceptional treatment and supportive environment.