Customer Feedback on The Rehab Group

Overall, customers have shared a mix of positive and negative experiences with The Rehab Group. Most testimonials highlight the effectiveness and professionalism of the therapists and staff, while some mention concerns regarding customer service. Below are the key points extracted from the reviews:

• Several customers appreciated the personalized and tailored physical therapy programs, which were not "cookie cutter" and adapted to individual needs and progress.
• Therapists, such as Jacob and Kirsten, were praised for their expertise and ability to significantly reduce pain and improve physical conditions.
• Teamwork among staff members, including Adam, Andrew, Sara, and Ivy, contributed to maintaining high motivation levels for patients.
• The administrative aspects, such as scheduling appointments, were well-managed, contributing to a smooth experience.
• Personal stories, like being able to pick up a child again, highlight the success and impact of their rehabilitation programs.

• Feedback suggests that the staff, including assistants and receptionists, are knowledgeable in physiology and effective in providing treatments tailored to specific ailments.
• Many customers feel welcomed and at home, with the staff being described as friendly, knowledgeable, and capable.

• One review mentioned dissatisfaction with the friendliness of the staff, specifically highlighting an issue with a staff member named Regina, which resulted in a negative impression of the office environment.
• Concerns were expressed about the staff's response to questions, with a customer feeling unwelcome and concerned about the impact on their child's treatment.

Conclusion

While The Rehab Group receives high praise for its effective treatment plans and knowledgeable staff, there are isolated concerns regarding customer service interactions that could be addressed to improve overall client satisfaction.