Customer Feedback on Dr. Oliveira's Office

Feedback suggests a mix of positive experiences with Dr. Oliveira himself, contrasted by widespread dissatisfaction with the office staff and administrative processes.

Positive Experiences with Dr. Oliveira

• Dr. Oliveira is described as attentive, taking time to understand medical history and listen to patient concerns.
• He is praised for his compassionate approach, especially in reassuring and supporting patients with complex issues.
• Patients feel grateful for his thoroughness and genuine care during consultations.

Issues with Office Staff and Administration

• Feedback indicates a significant level of dissatisfaction with the office staff's competency and communication skills.
• Common complaints include difficulty in scheduling timely appointments, with some scheduled as far as two months out.
• Reports of unresponsive phone systems, including full voicemail boxes, make it challenging to contact the office or communicate with pharmacies and other doctors.
• Several patients mention issues with obtaining referrals and necessary medical documentation in a timely fashion.
• There are concerns about the staff's failure to update medications, which has led to adverse health outcomes for some patients.

Overall Recommendations

• While Dr. Oliveira himself is highly regarded, the administrative inefficiencies and staff behavior are significant pain points for patients.
• Patients warn others to consider these factors, especially regarding potential delays and communication issues when seeking care.