Customer Experience Highlights

• Mariana is frequently praised for her professionalism and helpfulness.
• Customers appreciate the polite and informative service provided by Mariana, noting her ability to answer all questions effectively.
• Repeat visits are common due to the positive experiences, as indicated by returning customers.
• Overall visits are described as pleasant, with customers noting the friendliness of the staff.

Specific Customer Insights

Customers have expressed satisfaction with the service provided by Mariana, noting her consistency in delivering excellent service over multiple visits.

• Claudia received criticism for lack of thoroughness and knowledge during tax preparation.
• Concerns were raised about Claudia not asking essential questions or offering deductions proactively.
• There were issues with missing deductions and errors leading to IRS complications, causing frustration for clients.

Specific Customer Concerns

Feedback suggests dissatisfaction with Claudia's handling of tax returns, particularly with missed deductions and insufficient communication. This has led to ongoing issues requiring amendments and further IRS inquiries.

• While Claudia was criticized by some, other customers found her to be knowledgeable and helpful in addressing their questions.

Overall, customer feedback highlights a disparity in service experiences, with Mariana receiving consistently positive reviews and Claudia receiving mixed feedback. Potential clients are advised to consider these insights when choosing a service provider.