Customer Feedback on Urgent Care Experience

• Quick and efficient service for out-of-state patients, with minimal wait times.
• Friendly and professional staff who make patients feel comfortable and at home.
• Some patients report a total visit time of about an hour, including check-in and treatment.
• Staff demonstrate compassion and professionalism in handling emergency situations, making patients feel like family.

• Reports of incompetency in handling emergency situations, with staff unprepared for critical health issues.
• Some patients experience excessive wait times, with inefficient processes leading to long delays.
• Complaints about staff not promptly responding to patients when called, leading to further delays.
• Notable differences in treatment times, with some patients receiving quicker care than others.
• Concerns about staffing levels, particularly on weekends, leading to prolonged wait times.

Additional Observations

Feedback suggests a significant disparity in patient experiences, with some receiving prompt, courteous care while others face inefficiency and staff shortages. There is a noted difference in care quality between nurses and doctors, which affects patient satisfaction.