Customer Feedback on Victory Dental

• Dr. V and his assistant Colleen are praised for their excellent service, particularly in handling urgent dental issues like cavities. The numbing process was notably painless, contributing to a positive experience.

• Dr. Santos is commended for her dedication and expertise, especially in complex cases such as saving a tooth initially deemed unsalvageable. Her patient-centric approach is appreciated, with a particular focus on providing options and understanding patient fears.

• The staff, including the front office and dental technicians, are highlighted for their exceptional customer service, efficiency, and ability to make patients feel comfortable and informed.

Exceptional Patient Care

• Victory Dental staff are recognized for their ability to accommodate urgent appointments, like next-day scheduling for a root canal, and for explaining procedures and options thoroughly to patients.

• Breathing exercises and personalized care during procedures, such as additional numbing when necessary, are appreciated by patients, enhancing their overall comfort and trust in the service provided.

• Concerns were raised about a dentist's bedside manner and focus on financial gain over patient care, leading to dissatisfaction and a decision to seek services elsewhere.

• The need for improved communication and patient relationship management was noted, particularly in regard to understanding long-term dental plans and financial constraints.

Overall Impression

• Victory Dental is highly regarded for its staff and patient care, with numerous recommendations for its services. However, there is room for improvement in some areas of patient interaction and ethical considerations.