Customer Feedback on Dr. Shvartsman at Kaiser Urgent Care, Murrieta, CA

• Customers have appreciated Dr. Shvartsman's ability to listen actively.

• Feedback suggests a need for improved communication and respect towards patients, especially regarding medical procedures and protocols.
• There is a concern about the physician's approach and manner of addressing issues related to workers' compensation cases.
• Some patients felt discriminated against and believed that the doctor lacked empathy and understanding of their situation.

• One patient reported feeling unjustly criticized for procedural decisions that were out of their control, specifically regarding the order of tests conducted.
• There was dissatisfaction with the doctor's response to the ultrasound results, which did not show any blood clots, as the patient felt dismissed.

Recommendations for Patient Care

Enhancing communication skills and showing empathy towards patients can significantly improve patient satisfaction. Addressing procedural misunderstandings directly with other healthcare professionals, rather than patients, may prevent feelings of blame and discrimination.