Customer Feedback on Physical Therapy Services

• Customers have praised the care and dedication of therapists, mentioning that they seem to genuinely care about patient outcomes.
• Walker PT's superior therapists and aquatic therapy options have been highlighted as standout features.
• The professional and caring nature of the front office staff has set a positive tone for visits.
• Customers appreciate the education provided by therapists about their treatments, with Ashlee and Mat receiving special recognition for their expertise and kindness.
• A specific mention of Erica’s excellence in working with children, with noticeable improvements in a young patient’s condition.
• One customer highly recommended the center for knee rehabilitation, rating it 10/10.

• There was an incident involving a receptionist laughing during a phone call, indicating unprofessional behavior.
• A customer reported miscommunication regarding appointment times, leading to inconvenience and dissatisfaction.

Overall Impression

Feedback suggests that while the therapy services and staff expertise at Walker PT are highly regarded, attention to front office professionalism and appointment scheduling could improve the overall experience for all customers.