Customer Feedback on West Coast Dental in Murrieta Cal Oaks

Customers have shared their experiences and highlighted several key aspects of West Coast Dental's services. The feedback suggests a generally positive experience with room for some improvements in management practices.

• Considered one of the best dental offices in Murrieta, offering flexibility and accommodating busy schedules.
• Positive experiences noted by multiple patients, including those with severe anxiety, thanks to caring and attentive staff.
• Exceptional service, clean, modern, and conveniently located facility.

• Front desk and administrative staff, including Sonia, Michelle, and Cyrinna, praised for being friendly, professional, and communicative.
• Dental hygienists and Dr. Kassir highlighted for attentiveness and effective care during procedures.
• Dr. Arjamandi and assistants Gaby and Rob recognized for their kindness and ability to make children feel comfortable during dental visits.
• Dr. Mendoza appreciated for being honest, patient, and trustworthy with recommendations.

• Issues with scheduling and communication; an appointment was initially set at an unavailable time, leading to confusion and rescheduling.
• Delays experienced during appointments, with some patients having to wait longer than expected.
• Concerns about billing practices, particularly regarding services not rendered but potentially billed to insurance.
• High turnover of dental providers noted, though reception and support staff maintain the practice’s stability.

• Enhance management practices to minimize scheduling errors and improve resource availability.
• Increase investment in the practice to prevent avoidable hiccups and ensure consistent service delivery.

Conclusion

West Coast Dental in Murrieta Cal Oaks receives mostly positive feedback for its professional and accommodating staff, though some management issues need addressing to enhance the overall patient experience.