Customer Feedback on Western Dental

• Customers appreciated the quick process and good deals offered on services like braces.
• Both the doctor and manager, Erica, were noted for their professionalism and friendliness.

• Lack of introduction and identification from staff, including doctors, was mentioned as an issue.
• Consultations were brief, often only lasting two minutes, without sufficient service explanations.
• Complaints about being advised for unnecessary deep cleanings without clear justification.
• Frustration over refusal to perform routine cleanings, which are standard at other dental offices.

Appointment and Scheduling Issues

• Customers were made to wait outside in cold weather due to late opening of the office.
• Frequent rescheduling of appointments due to unconfirmed insurance or lack of staff.
• Appointments missing from the system, requiring customers to provide proof of appointment cards.

Staff and Service Concerns

• Specific staff members were reported as rude and disrespectful, impacting overall experience.
• Allegations of poor management and team morale issues, described as a "circus" environment.
• Long wait times despite having scheduled appointments, although service quality was satisfactory once received.

Feedback suggests that while some customers have had positive experiences with professional staff and quick services, many others report significant issues with scheduling, staff behavior, and service quality, leading to dissatisfaction and reluctance to recommend the office to others.