Summary of Customer Reviews

• Several customers praised the excellent service they received, highlighting the professionalism and efficiency of the dental staff.
• Dr. B., Lilly, and Crystal were specifically mentioned for their outstanding care during dental procedures.
• Dr. Nguyen received commendations for her skillful handling of procedures, such as litocaine injections and drilling, with a patient mentioning their improved smile.
• Julie and Dr. Santos were appreciated for their comforting presence during a root canal, making the experience quick and painless.

• Some customers reported poor customer service from front desk staff, citing frequent turnover of orthodontists and mishandling of dental procedures, such as placing brackets incorrectly.
• Concerns were raised about the aggressive billing practices, with customers receiving frequent calls to pay balances in full for discounts.
• Instances of unprofessional conduct were noted, including loud discussions of patients' financial and insurance information in the reception area.
• Feedback suggested rough handling by staff, leaving patients and their children uncomfortable and unwilling to return.

General Observations

While many customers were pleased with the care and professionalism of specific dentists and staff members, others experienced issues related to customer service and billing practices. This indicates a need for consistency in service and communication across the board to ensure all patients feel valued and respected.