Customer Feedback Summary

Customers have provided a range of feedback regarding their experiences with both the on-site staff and overall services offered by the dental office. Key areas of praise and concern have been identified.

Positive Feedback

• The on-site staff are highly praised for their excellent communication skills and compassionate care, particularly in treating elderly patients.
• Specific mention of a female doctor who is knowledgeable about medical conditions and patient care, although there are concerns about her willingness to listen.

Negative Feedback

• Issues with the offsite lab were highlighted, including inadequate dental work requiring multiple visits to correct partials and alignment issues.
• Concerns about the female doctor's approach, including a lack of interest in patient history and a perceived over-reliance on Western medicine without considering holistic factors.
• Difficulty in finding a dentist who collaborates well with insurance providers, suggesting that word-of-mouth recommendations are more reliable.
• Several instances of poor customer service at the front desk, including incorrect appointment scheduling and lack of communication with corporate.
• Repeated cancellations of appointments with vague excuses provided, leading to significant frustration among patients.
• Disrespectful behavior by staff, including inappropriate comments about a child's dental care in front of them.
• Inadequate response to patient concerns during appointments, such as dismissing queries about gum health without proper examination.
• Limited availability for appointments, particularly on weekends, which inconveniences patients with weekday commitments.

Overall, feedback suggests that while the on-site staff receives high praise for their care, significant improvements are needed in communication, scheduling, and customer service to enhance patient satisfaction.