Customer Feedback Summary

Customers have expressed satisfaction with the dental office, highlighting several positive aspects:

• The office staff is described as kind and accommodating, ensuring timely appointments for urgent dental needs.
• The office environment is noted for being clean and relaxing, contributing to a positive experience.
• Dr. Tabel and his assistants are praised for their professionalism, educational approach, and effective communication about treatment options.
• Patients appreciate the efficient service, with routine procedures like teeth cleaning being completed quickly and smoothly.
• Several reviews mention a willingness to return for future dental needs, indicating overall satisfaction and trust in the service provided.

Feedback suggests some areas of concern that impacted the customer experience negatively:

• Instances where patients felt their concerns and preferences were not adequately addressed or respected.
• Reports of dissatisfaction with the lack of direct communication from the dentist, particularly regarding treatment options and explanations of dental conditions.
• Concerns about the dismissal of patient requests for specific procedures, such as tooth extraction, without adequate consultation or explanation.
• Frustration with the referral process, especially when navigating insurance and geographical constraints.
• Overall dissatisfaction from patients who felt their autonomy and preferences were overlooked in treatment decisions.

Conclusion

Overall, the dental office receives strong praise for its service, environment, and staff professionalism. However, some patients have highlighted the need for improved communication and respect for patient autonomy in decision-making related to dental treatments. Addressing these issues could enhance patient satisfaction and trust further.