Customer Feedback Summary

Customers have shared their experiences with Your Smile Designer, highlighting both positive and negative aspects. Below is a structured summary of the key points mentioned in the reviews.

• The dental team is described as fantastic, making patients feel at ease during appointments.
• The office environment is noted for being clean, welcoming, and professional.
• The staff is frequently mentioned as friendly, informative, and supportive.
• Dr. Le and the team, including Casandra and Gina, receive high praise for their helpfulness and kindness.
• Patients appreciate the gentle procedures and the detailed explanations about their dental health.
• Several reviewers express relief and comfort, overcoming previous dental anxieties.
• The overall dental experience is rated highly, with many recommending the clinic to friends and family.

• One reviewer reported an issue with the clinic's system being down, resulting in a cancelled appointment.
• The staff's response to this inconvenience was perceived as inconsiderate and unprofessional by the affected patient.
• The lack of communication regarding the system outage and failure to offer alternative solutions was noted as a significant concern.

Overall Recommendations

Feedback suggests that Your Smile Designer is highly recommended for its exceptional dental care, welcoming atmosphere, and professional staff. However, improvements in communication and contingency planning are advised to address occasional operational challenges effectively.